Refund and Returns Policy

Understand Our Hassle-Free Refund and Return Process

At Operanter Drone, we prioritize your satisfaction. Learn about our straightforward refund and return policy designed to ensure a seamless shopping experience.

Learn More

Eligibility for Refunds and Returns

Customers can request a refund or return within 30 days of receiving their order. To be eligible, items must be unused, in the same condition as received, and in the original packaging. Proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including gift cards, downloadable software products, and some health and personal care items. Please check the product description for specific return eligibility.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Common Questions About Our Refund and Return Policy

Find answers to the most frequently asked questions regarding our refund and return procedures.

How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will guide you through the process and provide a return shipping label if applicable.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive and inspect your returned item. You will receive a notification once your refund has been processed.
Can I exchange an item?
Yes, exchanges are possible for items of equal or lesser value. Please contact our customer service to arrange an exchange.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Are there any restocking fees?
No, we do not charge restocking fees for returns. However, original shipping costs are non-refundable unless the return is due to our error.
Can I return a gift?
Yes, gifts can be returned for a store credit. Please provide the gift receipt or order number when contacting our customer service team for assistance.